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Please review our terms and conditions
before using our transportation services.
Welcome to Ganapathi Travels. These Terms & Conditions govern your use of our website and the transportation services provided or arranged by Ganapathi Travels. By making an enquiry, booking a vehicle, using our transportation services or submitting a form through our website, you acknowledge that you have read, understood and agreed to these terms.
These terms apply to local transportation, airport transfers, corporate transportation, executive and VIP transportation, group transportation, event transportation, hotel and guest transportation, outstation and intercity travel, and other transportation services offered by Ganapathi Travels.
A transportation request becomes a confirmed booking only after confirmation from Ganapathi Travels and, where applicable, receipt of the required advance or booking amount.
Customers are requested to provide accurate pickup details and be ready at the agreed reporting time. Delays caused by the customer may result in additional waiting charges.
Vehicle allocation is subject to availability. Ganapathi Travels may provide a similar or equivalent vehicle when the originally requested vehicle is unavailable.
Drivers are assigned according to vehicle availability, route requirements and operational schedules. Customers are expected to treat drivers respectfully and follow reasonable safety instructions.
All transportation services are subject to vehicle availability, route conditions, applicable charges, operational requirements, government regulations and other circumstances that may affect transportation operations.
Customers are responsible for providing accurate information while making a booking or enquiry, including passenger details, pickup location, destination, travel date, reporting time, contact number and any special transportation requirements.
Ganapathi Travels reserves the right to request additional information when necessary to process or confirm a booking.
A booking confirmation may be provided through phone, email, WhatsApp, SMS or another communication method used by Ganapathi Travels.
Depending on the type of service, Ganapathi Travels may require an advance payment or full payment before the journey.
The applicable fare, advance amount, balance payment and payment method will be communicated to the customer at the time of booking or confirmation.
Any applicable taxes, tolls, parking charges, permits, interstate taxes, entry fees, driver allowances or other additional charges will be communicated or charged as applicable to the journey.
Transportation charges may vary depending on the vehicle category, distance, route, duration, travel date, service type and other applicable requirements.
For outstation and intercity journeys, charges may be calculated based on the agreed package, kilometres, number of days, route, driver allowance, tolls, parking, permits and other applicable expenses.
Any additional travel beyond the agreed route, duration or package may attract additional charges.
Customers are requested to be ready at the agreed pickup time. A reasonable waiting period may be provided depending on the service and booking conditions.
Additional waiting charges may apply when the vehicle is required to wait beyond the agreed or complimentary waiting period.
Airport, railway station, hotel and event pickups may have different waiting conditions depending on the location and operational requirements.
Cancellation requests should be communicated to Ganapathi Travels as early as possible.
Cancellation charges, if applicable, may depend on the type of service, vehicle category, travel date, booking amount, cancellation timing and operational commitments already made for the booking.
For special vehicles, large group bookings, corporate bookings, events, peak-season bookings or long-distance journeys, specific cancellation conditions may apply and will be communicated at the time of booking.
Requests to change the travel date, pickup location, destination, vehicle type, passenger count or travel schedule are subject to availability.
Changes made after confirmation may result in additional charges depending on the revised journey requirements and operational arrangements.
Our drivers are responsible for operating the vehicle safely and following applicable traffic and transportation regulations.
Passengers are required to follow reasonable safety instructions, use seat belts where provided and avoid behaviour that may endanger the driver, passengers or vehicle.
Customers must not ask the driver to violate traffic laws, exceed legal passenger capacity or undertake unsafe driving practices.
A safe and comfortable journey requires cooperation between the customer, driver and transportation provider.
Ganapathi Travels makes reasonable efforts to provide the vehicle category requested by the customer. However, vehicle allocation may change due to availability, maintenance, operational requirements, breakdowns, traffic conditions or unforeseen events.
Where necessary, Ganapathi Travels may provide an equivalent or suitable replacement vehicle to minimize disruption to the customer's journey.
Outstation and intercity journeys may involve additional charges such as tolls, parking, permits, interstate taxes, entry fees, driver allowance and other route-related expenses.
The customer is responsible for confirming the complete itinerary, pickup points, destinations and expected travel duration before the journey.
Any additional kilometres, additional days, route changes, additional stops or extended usage may be charged separately.
Customers booking airport or railway transportation should provide accurate flight or train details wherever applicable.
While Ganapathi Travels makes reasonable efforts to accommodate changes caused by delays or schedule changes, additional waiting or operational charges may apply depending on the circumstances.
Corporate transportation arrangements may be customized according to employee transportation requirements, executive travel, business meetings, airport transfers, corporate events and guest transportation.
Corporate clients may be required to provide accurate passenger, schedule and location information to ensure smooth transportation operations.
Corporate contracts, negotiated rates or service-level agreements may have additional terms that apply specifically to the relevant corporate customer.
Group transportation and event transportation should preferably be booked in advance to allow appropriate vehicle planning and scheduling.
For large groups, weddings, conferences, corporate events and other special occasions, vehicle availability and pricing may depend on passenger count, vehicle category, duration, route and event schedule.
Executive and VIP transportation may be provided using premium vehicles and professional chauffeur-driven services, subject to availability.
Special requirements should be communicated during the booking process so that suitable arrangements can be considered.
Hotel and guest transportation services may be arranged for hotel guests, business visitors, tourists, executives and other passengers.
Customers or hotels arranging transportation are responsible for providing accurate guest names, pickup information, contact details and travel schedules.
Passengers are responsible for their personal belongings and luggage during the journey.
Customers should ensure that luggage is suitable for the selected vehicle and does not exceed the available luggage capacity.
Ganapathi Travels should be informed in advance when passengers have unusually large, heavy or special luggage requirements.
Customers must not use Ganapathi Travels vehicles for unlawful activities or transport prohibited items.
Customers may be responsible for reasonable costs arising from damage to the vehicle or extraordinary cleaning requirements caused by their actions or the actions of passengers travelling with them.
Normal wear and tear resulting from ordinary use will not be considered customer-caused damage.
Travel times are estimates and may be affected by traffic, road closures, weather conditions, accidents, vehicle breakdowns, strikes, public events, government restrictions or other circumstances beyond our reasonable control.
Ganapathi Travels will make reasonable efforts to minimize inconvenience, but cannot guarantee arrival times in circumstances beyond our control.
Transportation services are subject to vehicle availability, driver availability, route accessibility and operational conditions.
Ganapathi Travels reserves the right to decline or modify a transportation request where providing the service would be unsafe, unlawful, impractical or unavailable.
We make reasonable efforts to keep the information on our website accurate and up to date. However, service availability, vehicle specifications, pricing and other information may change without prior notice.
Website content should not be considered a guarantee that a particular vehicle, price or service will always be available.
Certain services or technologies used on our website may be provided by third-party service providers. Their own terms and policies may apply where relevant.
Personal information submitted through our website is handled in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we collect, use and protect personal information.
Ganapathi Travels will make reasonable efforts to provide reliable and professional transportation services. However, we are not responsible for delays, cancellations, losses or disruptions caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Customers are responsible for providing accurate booking information, complying with applicable laws, following safety instructions and ensuring that all passengers travelling with them behave appropriately.
Vehicle owners and transportation partners who submit a Join Our Fleet application understand that submitting the form does not automatically guarantee approval, onboarding or assignment of trips.
Fleet partnership is subject to vehicle eligibility, documentation, verification, availability, operational requirements and the applicable partnership terms communicated by Ganapathi Travels.
Ganapathi Travels may update these Terms & Conditions from time to time to reflect changes in our services, business operations, technology or applicable legal requirements.
The updated version will be published on this page. Customers are encouraged to review these terms periodically.
These Terms & Conditions shall be interpreted and governed in accordance with the applicable laws of India. Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Ganapathi Travels, subject to applicable law.
If you have questions regarding these Terms & Conditions, bookings, transportation services or any of our policies, please contact Ganapathi Travels.
Last Updated: August 23, 2026